| Terms and Conditions |
| Confirmation
A contract will be bound between you and us when we issue to you a written confirmation of your booking. You will be required to check the details on the confirmation and notify us of any incorrect details Prices All prices are quoted in UK pounds sterling. They are based on costs prevailing at the time of quotation and may be subject to change. Any discounts and special offers are only applicable at the time of booking and cannot be applied once the booking has been confirmed. Method of Payment Credit/ Debit cards, Cheques, Cash Payment by cheque Cheques should be made payable to: Lesley Higham, they should then be sent, with your booking details to:- 19 Birchdale Court 7 Days should be allowed for your cheque to arrive and for the funds to clear. Payment cannot be accepted by cheque within a week from the arrival date. Payment by bankers draft/bank transfer If you intend to pay by bank transfer this should reach your account net of all bank charges. Please ask your bank to show your name and booking reference on the transfer. A copy of the transfer should also be sent/ faxed/ emailed to us. For reservations made within 8 weeks of commencement of stay, then full payment, by cleared funds, is required at time of booking. Should payment not reach us within the required time, we reserve the right to cancel any reservations made and the deposit will be forfeited. Cancellation 19 Birchdale
Court Or e-mail- lesley@bodlondebcastleapartment.co.uk No refunds will be made for non arrivals If a cancellation is made 28 days prior to arrival date and acknowledged by us, you will receive a full refund. Where a cancellation is received less than 28 days prior to arrival refunds are made at our discretion and subject to the apartment being re-let. Total cost Prices are based on a minimum 2 night stay `Low Season - 1st Oct - 28th Feb - £110* per night based on 2 people sharing for a minimum of 2 nights Mid Season - 1st March - 31st May - £125* per night High Season 1st June - 30 September - £150* per night Special Rates are available for longer stays. *Prices above do not include Easter, Christmas, New Year, Bank Holidays, Valentines Day We advise that you obtain appropriate and adequate travel and personal insurance cover as depending on the reasons for your cancellation, you may be able to reclaim our cancellation charges from your insurance company. If you alter your booking If you wish to alter your booking once a written confirmation has been issued, change of dates and decreasing the length of stay, we will make every effort to meet your request and an administration fee of £25 will be payable to us once any change has been made. No administration charge will apply if you extend your booking beyond the period booked. Extension of bookings 7 days notice of intention to extend your stay is required. Failure to do so may result in the apartment being re-let. Extensions of current reservations are subject to availability and rate change. In order to confirm your extension, full payment is required at the time you inform us of the notification. Arrivals and departures The Apartment is reserved from 14:00 pm on the day of arrival to 11.00 am on the day of departure. All additional hours will be charged as one day unless otherwise agreed. Airport transfers can be arranged at an additional cost, please contact us for more information. Collection of Keys Collection of keys and check in are during the hours of 14:00 pm and 20:00 pm. If your arrival falls out of these times, please give us 72 hours notice in order to co-ordinate the necessary arrangements. Return of Keys All keys and security remotes in your possession must be returned upon departure. Any unreturned or lost keys or security remotes will be charged at £100 for replacement. Early departures In the event that you need to check out prior to the agreed departure date, any refund for the remainder of the stay will be subject to the apartment being re-let. In addition to this, there will be an administration fee of £25 and this will be deducted from any refunds due. Security deposit/end of tenancy charges Valid credit card details will be required to cover any additional charges and breakages at the time of booking. We reserve the right to deduct from that card all amounts chargeable. We will notify you of the charges prior to deducting from your credit card. Out of office calls Out of office calls may be transfered to a messaging service and we will reply as soon as possible. Loss or damage We cannot be held responsible in any way for loss or damage to any guests personal belongings at the property. Nor can we be held liable for the acts or defaults caused by third parties. You are also advised to ensure your own insurance policies cover loss or damage to personal property during your stay. Services We cannot be held responsible for any failure or interruption of services to the apartment, including electricity and water or any damage, disruption or noise caused as a result of repair works being carried out in another part of the property. Pets We regret that pets are not allowed into the apartment. Smoking We operate a STRICT NO SMOKING POLICY. Smoking is not allowed in the apartment or in the public areas. If, in our reasonable opinion, smoking has occurred in the apartment during your stay we reserve the right to charge you for additional cleaning of the apartment. Car Parking Parking is for one car in a secure electronically gated allocated parking space. Cleaning and linen Linen and towels will be replaced on the days specified by us. Weekly refresh cleans will commence from 9 am on the specific day, if the cleaners are turned away for any reason, then the cleaning will not be-re-scheduled until the following week. If you require additional cleaning on top of the scheduled cleaning, these will be charged at £30 per clean. Any damage to or loss of provided linen towels and robes will be subject to a surcharge. Website Information and images on our website are updated regularly; however, information and images are subject to change without notice. Packages & Prices The price and package details can change from time to time without prior notice. We will do our best to ensure that any changes will be communicated direct in writing. We cannot be held responsible for the service given by third party providers. |